At Nairu Total Solution, we are committed to providing reliable, safe, and professional cab leasing and rental services to call centres, corporate offices, and government institutions. Our policies ensure transparency, efficiency, and customer satisfaction.

1. Service Policy

• We provide 24/7 cab rental services for shift-based operations.
• Our fleet includes sedans, SUVs, hatchbacks, and premium cars based on client requirements.
• Vehicles are well-maintained, GPS-enabled, and driven by verified professionals.

2. Booking & Confirmation Policy

• Bookings can be made via phone, or email.
• A signed rental agreement is required before service commencement.
• Advance notice (minimum 24 hours) is preferred for new bookings.

3. Pricing & Payment Policy

• Transparent pricing with no hidden charges.
• Payment options include bank transfer, UPI, corporate billing, and digital wallets.
• A monthly invoices are provided for corporate clients.
• Late payments may attract a penalty as per the agreement.

4. Cancellation & Refund Policy

• No cancellation fee if notified at least 12 hours before the scheduled trip.
• For long-term leases, 30 days notice is required for termination.
• Refunds (if applicable) will be processed within 7-10 working days.

5. Driver & Safety Policy

• All drivers undergo background checks, driving tests, and behavioural training.
• Zero tolerance for rash driving, substance abuse, or misconduct.
• Vehicles are regularly serviced and equipped with GPS tracking.

6. Vehicle Maintenance & Breakdown Policy

• Routine maintenance is performed to ensure optimum performance.
• In case of a breakdown, an immediate replacement vehicle will be arranged.
• Clients must report any vehicle issues promptly for quick resolution.

7. Client Responsibilities

• Provide accurate pick-up/drop locations and shift timings.
• Treat drivers and vehicles with respect and care.
• Report any safety concerns or service issues immediately.

8. Privacy & Data Protection

• Client and employee data is kept confidential and used only for service purposes.
• We comply with GDPR/data protection laws (if applicable).

9. Dispute Resolution & Grievance Policy

• Complaints can be raised via email/call.
• We aim to resolve issues within 48 hours.
• Unresolved disputes may be escalated to management for arbitration.

10. Amendments to Policy

• Nairu Total Solution Pvt. Ltd reserves the right to update policies with prior notice to clients.